tgbet Privacy Policy

1. Scope and Purpose of Data Collection

tgbet collects certain personal information from users in order to provide its services. This data collection is carried out entirely through lawful means and on the basis of your explicit consent. We collect only as much information as is necessary for the operation and improvement of our services.

1.1 Registration and Identity Verification Information

When you create an account on tgbet, we collect the following information:

• Full name and date of birth
• Valid email address
• Residential address
• National ID card or passport number (for KYC verification)
• Mobile number linked to your preferred payment method

1.2 Transaction and Financial Information

When any financial transaction is completed on our platform via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant transaction details are securely logged. This includes deposit amount, withdrawal amount, transaction time, and transaction ID. We never store your full bank or mobile wallet account number.

1.3 Usage and Activity Information

When you use our site, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system version
• Which pages you visited and how long you stayed
• Game play history and betting activity
• Login and logout time records

2. How Your Information Is Used

tgbet uses the collected information only for the following legitimate purposes:

1. Account Management: To create, manage, and secure your account.
2. Identity Verification: To confirm users are 21+ in line with responsible gaming policy and to complete KYC procedures in compliance with national law.
3. Transaction Processing: To complete and verify financial transactions related to deposits and withdrawals.
4. Customer Support: To resolve any complaints or questions you have. Our support team provides service in Bengali via live chat 24/7.
5. Fraud Prevention: To detect and prevent suspicious activity, multiple accounts, and financial fraud.
6. Service Improvement: To further improve the experience on our platform and resolve technical issues.
7. Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Information with Third Parties

tgbet never sells or rents your personal information for commercial purposes. However, limited information may be shared with trusted third parties in certain circumstances:

3.1 Service Provider Partners

Only the information necessary for them to perform their work is shared with technology providers, payment processors, and game providers that assist in operating our platform. These partners are bound by strict confidentiality agreements.

3.2 Legal Authorities

In the case of a court order, regulatory investigation, or legal obligation, relevant information may be provided to the relevant authorities. In such cases, we always seek legal advice and follow a policy of providing the minimum necessary information.

3.3 Fraud Prevention Agencies

Limited information may be shared with relevant verification agencies for the purposes of anti-money laundering (AML) and fraud detection.

4. Data Storage and Security

tgbet takes industry-standard technical and organizational measures to ensure the security of your information.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption is used for all data transmissions.
• Sensitive information is stored in the database with an additional layer of encryption.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits are conducted.
• Two-Factor Authentication is available.

4.2 Data Retention Period

Your information is retained for as long as your account is active and as long as necessary to meet legal requirements. Even after an account is closed, certain information may need to be kept for a defined period due to legal obligations. After that period, information is securely deleted or anonymized.

4.3 Response to Data Breaches

If there is any risk that the security of your information has been compromised, we will notify you as quickly as possible and take immediate steps to resolve the issue.

5. Use of Cookies and Tracking Technologies

tgbet uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: To ensure the basic functionality of the site — maintaining login sessions, security authentication, and so on.
• Functional Cookies: To remember your preferences — such as language selection and display settings.
• Analytical Cookies: To understand which parts of the site are used most, which helps improve the service.

5.2 Cookie Controls

Cookies can be disabled at any time from your browser settings. However, disabling essential cookies may cause some services to not work properly.

6. Your Rights and Controls

tgbet places the highest importance on your rights over your personal information. You have the following rights:

1. Right of Access: You have the right to request information about what data we hold about you.
2. Right to Rectification: If any of your information is incorrect or outdated, you can request that it be corrected.
3. Right to Erasure: In certain circumstances, you may request that your information be deleted, except for information retained under legal obligations.
4. Right to Object to Processing: You may object to the processing of your information for specific purposes.
5. Right to Data Portability: You may request to receive your information in a structured, commonly used format.
6. Withdrawal of Consent: You have the right to withdraw your consent at any time for data processing carried out on the basis of your consent.

To exercise any of the above rights, contact us at [email protected] or get assistance via 24/7 live chat.

7. Protection of Minors' Information

tgbet strictly follows a 21+ age policy. Our platform is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if there is any suspicion that a minor's information has been collected, it is deleted immediately.

8. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred internationally, we ensure that equivalent data protection standards are maintained in the destination country or organization. Any international data transfer is conducted within the applicable legal framework and is completed with appropriate safeguards in place.

9. Changes and Updates to This Policy

tgbet reserves the right to update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• If you continue to use the site after the changes, you will be considered to have agreed to the new policy.

We recommend that you review this policy regularly so that you are always informed about our data protection practices.

10. Applicable Law and Dispute Resolution

This privacy policy will be governed by applicable law. Any dispute relating to this policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the appropriate legal process will be followed.

If any part of this policy is unclear or you have any questions, please contact us.